MANAGEMENT
MENTORING
MENTORSHIP OVERVIEW
This isn’t generic leadership training—it’s targeted mentoring tailored to your context.
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Through 1:1 or small-group sessions, we work with managers to identify strengths, challenges, and growth opportunities—building emotional intelligence, practical leadership skills, and long-term resilience.
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Our mentors act as sounding boards and strategic sparring partners—able to challenge thinking, support decision-making, and offer perspective from outside the day-to-day. That’s what makes this so effective: managers step back to think clearly, so they can move forward with purpose.
ONE-TO-ONE
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OR
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GROUP SESSIONS
KEY TOPICS
Strategic Leadership & Time Management
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Setting priorities that align with business goals
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Delegating effectively to avoid burnout
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Protecting space for reflection and strategic action
Adaptable & Self-Aware Leadership
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Customising leadership style across individuals and contexts
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Leading through uncertainty with calm and confidence
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Encouraging psychological safety while maintaining accountability
KEY BENEFITS
Mentoring turns leadership potential into performance—reducing risk, increasing traction, and maximising internal talent.
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Better Leadership, Better Business
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Managers develop clearer judgement, stronger communication, and a more strategic mindset—leading to better decisions, stronger team performance, and improved cross-functional collaboration.
A Safe Space for Real Growth
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Mentoring offers a rare opportunity to reflect, reset, and think out loud—without pressure, performance mode, or second-guessing. The result? More grounded leadership that inspires confidence.
TIME
MANAGEMENT
Telesales & Prospection Training
For Teams Who Need Confidence, Structure, and Results on the Phone
Telesales is often misunderstood—seen as high-effort, low-reward, and hard to sustain. But with the right mindset, structure, and support, it becomes one of the most powerful tools in your sales funnel.
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This training helps your team move from reluctant dialling to energised, purposeful prospecting. Whether they’re qualifying leads, booking appointments, or re-engaging past contacts, your reps will leave with the tools—and the confidence—to turn every call into a commercial opportunity.
COURSE OVERVIEW
Intro...
Building a high-performing sales team requires more than hiring and hope. Our Assessing & Enhancing Expertise service brings deeper insight—offering objective clarity around skills, potential, and cultural fit.
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Working in partnership with trusted assessment providers and through direct engagement with your team, we map strengths, flag risks, and help you act on insight with precision. This hybrid approach blends psychometric rigour with coaching intuition—combining analytics with behaviour-driven feedback to support performance, succession planning, and smart hiring.
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Whether you’re after a full diagnostic, discreet insight into leadership readiness, or a reliable benchmark for new talent, this flexible service gives you the clarity to act—and the confidence to invest.
What We Cover
Culture & Capability Fit
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Align team behaviours and values with your organisational culture—across functions, geographies, and seniority levels.
Assessment Interpretation & Application
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Translate psychometric data into meaningful, practical steps for managers and teams.
Emerging Leadership Identification
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Surface future leaders early and support their growth through targeted feedback and coaching.
Benchmarking & Hiring Support
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Define role-specific benchmarks to guide recruitment, promotion, and team restructuring decisions.
Discreet Manager Debriefs
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Deliver honest, actionable insight to managers in a confidential and constructive way.
Participant Experience & Trust
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Blend coaching and assessment tools to preserve engagement, protect trust, and reinforce psychological safety.
Key Benefits
Sharper, Data-Led Decisions
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Make informed decisions about hiring, development, and promotion—replacing gut feel with grounded insight.
Greater Managerial Clarity
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External perspective helps managers look beyond day-to-day performance to identify underlying drivers and blind spots.
Reduced Turnover & Misalignment
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Improve fit and cohesion across the team—lowering friction and costly attrition.
Stronger Engagement & Retention
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Employees feel seen and supported, fuelling motivation and long-term commitment.
More Strategic Resource Allocation
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Focus time and investment where it counts—avoiding generic interventions and unlocking targeted growth.
Course Overview
Your agents are no longer just compared to each other—they’re measured against the speed, consistency, and availability of AI. So when a customer chooses to speak to a person, that moment must offer something AI can’t: empathy, relevance, and real resolution.
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This training equips service teams to deliver precisely that—emotionally intelligent conversations that prevent escalation, reduce repeat contact, and build trust in real time. We focus on anticipatory communication, ownership, and first-time resolution to stabilise operational flow and reduce overall effort.
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It’s not about aiming to "wow" the customer—it’s about removing the pain points that drive disloyalty. Done well, excellent service doesn’t just increase satisfaction. It lowers costs, frees up managerial bandwidth, and positions your team for a hybrid service future.
COURSE OVERVIEW
Intro...
Building a high-performing sales team requires more than hiring and hope. Our Assessing & Enhancing Expertise service brings deeper insight—offering objective clarity around skills, potential, and cultural fit.
​
Working in partnership with trusted assessment providers and through direct engagement with your team, we map strengths, flag risks, and help you act on insight with precision. This hybrid approach blends psychometric rigour with coaching intuition—combining analytics with behaviour-driven feedback to support performance, succession planning, and smart hiring.
​
Whether you’re after a full diagnostic, discreet insight into leadership readiness, or a reliable benchmark for new talent, this flexible service gives you the clarity to act—and the confidence to invest.
What We Cover
Structuring Effective Calls
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Planning your objective before dialling
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Value-based openings that get attention
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Adapting structure for appointment-setting or direct selling
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Guiding conversations with clarity and control
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Lead Qualification & Progression
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Spotting real interest and buying potential
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Asking questions that move the call forward
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Disqualifying without damage
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Turning interest into clear next steps
Key Benefits
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This training delivers measurable gains in phone performance—without disrupting your sales rhythm.
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Increased Phone Confidence: Your team approaches calls with structure and purpose—reducing hesitation and increasing results.
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Better Qualification, Stronger Pipeline: More focused conversations lead to cleaner data, better forecasting, and qualified next steps.
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Objection Handling That Builds Trust: Reps move from resistance to resolution with confidence and control.
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Lasting Motivation: With clearer goals and visible progress, phone work becomes more rewarding and less draining.
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Smarter Funnel Alignment: Phone activity is embedded in the full sales journey—creating better handovers, clearer reporting, and stronger team alignment.​
Course Overiew
Clear communication is no longer just a soft skill—it’s a strategic advantage. Whether pitching to clients, presenting to leadership, or leading internal discussions, how your people communicate shapes how your business is perceived.
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Our Presentation & Confidence Skills course helps professionals speak with clarity, conviction, and presence—whether in-person, online, or hybrid. Led by trained actors with real business experience, the programme blends practical techniques with performance insight to deliver a high-impact learning experience.
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When applied on the job, these skills drive measurable outcomes—from stronger buy-in to faster internal alignment.
Course Overview
Clear communication is no longer just a soft skill—it’s a strategic advantage. Whether pitching to clients, presenting to leadership, or leading internal discussions, how your people communicate shapes how your business is perceived.
​
Our Presentation & Confidence Skills course helps professionals speak with clarity, conviction, and presence—whether in-person, online, or hybrid. Led by trained actors with real business experience, the programme blends practical techniques with performance insight to deliver a high-impact learning experience.
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When applied on the job, these skills drive measurable outcomes—from stronger buy-in to faster internal alignment.
