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  • Staci Callender

Where Businesses Thrive - The Crucial Duo of Performance Management and External Coaches

Updated: Apr 24

Organisations are constantly seeking ways to improve their performance and achieve their goals. One powerful tool that can help businesses reach new heights is Performance Management. By effectively implementing Performance Management Strategies, businesses can Enhance Productivity, Drive Employee Engagement, and ultimately Achieve Success.


So, what exactly is performance management? Performance management is a systematic process that involves setting clear goals, providing regular feedback, and evaluating employee performance. It's not solely the occasional once- or twice-a-year performance review that contributes positively to overall business outcomes; instead, it's an ongoing process centred on continuous improvement and development.


Here are some examples, thoughts, and tips to help you unlock the power of performance management in your organisation:


1.  Set Clear and Measurable Goals

Establishing clear and measurable goals is a fundamental aspect of effective performance management. When employees possess a precise understanding of their responsibilities, they are better equipped to deliver optimal performance. It is imperative to ensure that the goals set forth are specific, attainable, and congruent with the overarching objectives of the organisation.


Despite managers' conviction in the clarity of established goals, they often find themselves surprised by discrepancies in results. Team members may not interpret these objectives in the same manner as intended, leading to misalignment. In response, it is crucial to seize every available opportunity to validate team members' comprehension and alignment with these objectives.


As External Partners, we provide a Safe Space for employees to express their interpretations, sentiments, and adherence to these goals. Through collaborative efforts, we Facilitate Alignment from within the organisation rather than imposing directives from the top down. By fostering a sense of ownership and connection with the goals, employees are more likely to integrate them with their intrinsic motivations, resulting in lasting impacts on performance outcomes.


2.  Provide Regular Feedback

Feedback plays a pivotal role in fostering employee growth and development. It is imperative to consistently offer feedback to your employees, encompassing both positive reinforcement and constructive insights. This approach aids employees in comprehending their performance levels and identifies areas for enhancement. Such feedback mechanisms not only serve as motivators but also facilitate employees in staying aligned with their objectives.


Furthermore, obtaining feedback from external sources can significantly enhance the learning journey. This external perspective enables individuals to draw parallels with how the development of specific skills has benefited colleagues in similar roles elsewhere. Additionally, seeking feedback externally provides a platform for individuals to candidly discuss areas of improvement without the constraints of internal hierarchy.


3.  Foster a Culture of Continuous Learning

Performance management should transcend the mere evaluation of past performance; it should encompass a forward-looking approach that prioritises future development. Encouraging employees to actively participate in continuous learning is paramount, as it cultivates a culture of growth and advancement within the organisation. Providing opportunities for professional development through various channels such as training programmes, workshops, and mentorship initiatives is essential in nurturing talent and enhancing skill sets.


In this context, the collaboration between Managers, Internal Trainers, and External Coaches becomes invaluable. External coaches serve as vital and inspiring resources, offering a wealth of innovative ideas, methodologies, and strategies. Their fresh perspectives and expertise inject dynamism into the performance management process.


The collaboration with external trainers also validates managers' and internal trainers' effective practices, boosting their confidence. This affirmation, stemming from external expertise, instils assurance and credibility. When conveyed to teams, it fosters trust and motivation.


4.  Recognise and Reward Performance

Recognising and rewarding exceptional performance is a crucial aspect of performance management. When employees feel valued and appreciated for their hard work, they are more likely to be motivated and engaged. Consider implementing a rewards and/or recognition programme that acknowledges and celebrates the achievements of your employees.


Moreover, the opportunity for employees to collaborate with dedicated external coaches further enhances their sense of value and significance within the organisation.

 5. Embrace Technology

In today's digital age, technology can greatly enhance the effectiveness of performance management. Consider using performance management software or tools that can streamline the process, track progress, and provide real-time insights. This can help you make data-driven decisions and identify areas for improvement.


With the integration of tools and measurement instruments in the workplace, employees often undergo a transitional process wherein these tools are perceived as mechanisms for quantifying their contributions. External coaches play a pivotal role in facilitating the assimilation of these tools by offering an objective perspective that stems from their external position. Through their impartial viewpoint, external coaches can elucidate the advantages of these tools for team members. They can objectively highlight how these tools can streamline tasks, enhance performance, and ultimately make their work more efficient and effective. Additionally, external coaches can provide insights into how employees can leverage these tools to better align with organisational goals and objectives. In essence, external coaches act as mediators between employees and the tools introduced in the workplace, bridging the gap between perception and reality. Their impartial guidance helps employees perceive these tools not as measures of their worth, but rather as enablers of success and productivity.


Unlocking Performance Management fosters a culture of high performance, engagement, and success. It's an ongoing commitment, not a one-time event. Investing in the growth and development of both Managers and Teams yields the dividends of a motivated and high-performing workforce.

Our Performance Management Training & Coaching services are designed to help organizations unlock their full potential. With our customized approach and industry expertise, we can assist you in implementing effective performance management strategies that align with your unique business needs.

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