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Telesales Training 

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Telesales & Prospection Training

For Teams Needing Confidence, Structure, and Results on the Phone

 

Telesales is often misunderstood—viewed as high-effort, low-reward, and challenging to sustain. However, with the right mindset, structure, and support, it can become one of the most powerful tools in your sales funnel.

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This training helps your team transition from reluctant dialling to energised, purposeful prospecting. Whether they’re qualifying leads, booking appointments, or re-engaging past contacts, your reps will leave with the tools—and the confidence—to transform every call into a commercial opportunity.

COURSE OVERVIEW

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Intro...

We go beyond scripts. This programme provides your team with a clear structure and commercial focus for every call. More importantly, it helps them understand how phone outreach fits into your broader sales process—whether you rely on relationship-building, volume activity, or complex follow-up.
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The training blends mindset with tactical conversation skills. We address internal resistance, hesitation, and the fear of rejection—replacing them with clarity, purpose, and energy.
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By the end of the programme, your team will handle calls with increased confidence, greater consistency, and a stronger commercial focus.

What We Cover

Structuring Effective Calls

  • Planning your objective before dialling

  • Value-based openings that get attention

  • Adapting structure for appointment-setting or direct selling

  • Guiding conversations with clarity and control

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Lead Qualification & Progression

  • Spotting real interest and buying potential

  • Asking questions that move the call forward

  • Disqualifying without damage

  • Turning interest into clear next steps

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Key Benefits

  • This training delivers measurable gains in phone performance—without disrupting your sales rhythm.

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  • Increased Phone Confidence: Your team approaches calls with structure and purpose—reducing hesitation and increasing results.

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  • Better Qualification, Stronger Pipeline: More focused conversations lead to cleaner data, better forecasting, and qualified next steps.

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  • Objection Handling That Builds Trust: Reps move from resistance to resolution with confidence and control.

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  • Lasting Motivation: With clearer goals and visible progress, phone work becomes more rewarding and less draining.

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  • Smarter Funnel Alignment: Phone activity is embedded in the full sales journey—creating better handovers, clearer reporting, and stronger team alignment.​

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COLD CALLING

MAY BE

OLD-SCHOOL...

BUT IT'S STILL

GOLDEN

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