Insights on Sales, Leadership & Performance

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Image by Alex wong

Reflections across a modern glass building illustrating how a commercial proposition can be experienced differently.

Reflections across a modern glass building illustrating how a commercial proposition can be experienced differently.

Can Customers Recognise the Value You Intend to Offer?

Niko Verheulpen

Oct 510 min read

Editorial illustration of a contact centre team leader supporting an advisor, with layered visual elements representing observation, interpretation and coaching judgement.

Editorial illustration of a contact centre team leader supporting an advisor, with layered visual elements representing observation, interpretation and coaching judgement.

Train-the-Trainer in Contact Centres: Developing the Judgement Behind Coaching

Niko Verheulpen

Oct 47 min read

Professional examining information on a tablet in a modern office, illustrating critical thinking at work and the interpretation of different perspectives.

Professional examining information on a tablet in a modern office, illustrating critical thinking at work and the interpretation of different perspectives.

How to Develop Critical Thinking at Work: Building Judgement Beyond Formal Training

Niko Verheulpen

Oct 39 min read

Commercial team reviewing pipeline decisions, with visual overlays showing sales stages, buying signals, stakeholder movement and opportunity progression.

Commercial team reviewing pipeline decisions, with visual overlays showing sales stages, buying signals, stakeholder movement and opportunity progression.

Beyond Revenue Architecture: How to Develop the Reasoning Behind Pipeline Decisions

Niko Verheulpen

Oct 310 min read

Editorial collage illustrating everyday coaching, feedback and how experienced judgement is passed on at work

Editorial collage illustrating everyday coaching, feedback and how experienced judgement is passed on at work

Excellent, Naked & Calm

Niko Verheulpen

Sep 298 min read

Blue Penrose triangle representing organisational paradoxes in the contact centre

Blue Penrose triangle representing organisational paradoxes in the contact centre

The Contact Centre: Where Much of the Organisation Converges

Niko Verheulpen

Sep 2512 min read

AI analysing a customer conversation alongside an advisor as human and machine interpret the same interaction.

AI analysing a customer conversation alongside an advisor as human and machine interpret the same interaction.

Judgement and Signals in Customer Conversations: What AI Thinks They Mean

Niko Verheulpen

Sep 1513 min read

Two professionals discussing workplace performance and capability development

Two professionals discussing workplace performance and capability development

Understanding Employee Performance Variation and Capability Development

Niko Verheulpen

Sep 41 min read

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