Insights on Judgement, Performance and Organisational Learning | Page 4 of 6

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Beyond Perception: Selective Disclosure, Confirmation Bias, and Leadership Silence

Beyond Perception: Selective Disclosure, Confirmation Bias, and Leadership Silence

Beyond Perception: Selective Disclosure, Confirmation Bias, and Leadership Silence

Niko Verheulpen

Sep 16, 20242 min read

When Tone Travels: Understanding Cultural Expectations in UK and Cross-Border Customer Service

When Tone Travels: Understanding Cultural Expectations in UK and Cross-Border Customer Service

When Tone Travels: Understanding Cultural Expectations in UK and Cross-Border Customer Service

Niko Verheulpen

Sep 2, 20243 min read

Conflict Revolutions: Why Customer Service Is About Mediation

Conflict Revolutions: Why Customer Service Is About Mediation

Conflict Revolutions: Why Customer Service Is About Mediation

Niko Verheulpen

Apr 24, 20242 min read

Silent Sovereignty: The unheard voices behind the throne

Silent Sovereignty: The unheard voices behind the throne

Silent Sovereignty: The unheard voices behind the throne

Niko Verheulpen

Mar 10, 20242 min read

Retail Performance Under Pressure: Why Consistency and Capability Matter

Retail Performance Under Pressure: Why Consistency and Capability Matter

Retail Performance Under Pressure: Why Consistency and Capability Matter

Niko Verheulpen

Feb 26, 20242 min read

Navigating Languishing: From Personal Drift to Organisational Signal

Navigating Languishing: From Personal Drift to Organisational Signal

Navigating Languishing: From Personal Drift to Organisational Signal

Niko Verheulpen

Feb 18, 20242 min read

Leading with Quiet Strength: When Care Becomes Invisible

Leading with Quiet Strength: When Care Becomes Invisible

Leading with Quiet Strength: When Care Becomes Invisible

Niko Verheulpen

Feb 18, 20241 min read

Energy in Call Centres: Beyond Headsets and Scripts

Energy in Call Centres: Beyond Headsets and Scripts

Energy in Call Centres: Beyond Headsets and Scripts

Niko Verheulpen

Feb 18, 20241 min read

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