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Structured Enablement in Inbound Call Centres – Rethink Control for ROI
How Size, Structure, and Training Shape Call Centre Outcomes Inbound Call centres vary widely in size, structure, and culture—but they...
Niko Verheulpen
Apr 1510 min read
12 views
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Take a Break and Revive Your Sales Calls - 9 Actionable Tips for B2C Telesales Reps in Just 10 Minutes
9 Actionable Tips for B2C Telesales Reps in Just 10 Minutes
Niko Verheulpen
Apr 113 min read
7 views
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Are Customer Service Managers Training Their Teams, or Risk Becoming the New Customer Service Reps in an AI-Dominated World?
It’s 8 a.m., and Emma, an experienced customer service representative, picks up the phone. The familiar voice of Mr. Johnson greets...
Niko Verheulpen
Mar 248 min read
16 views
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Beyond Transactions - Cultivating Genuine Connections in a Me-Centric World
Embracing "mindfulness," "global collaboration," "well-being," "teamwork," "corporate wellness," and "sustainability" in a Me-Centric World.
Niko Verheulpen
Oct 15, 20247 min read
20 views
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Navigating Cultural Differences in Customer Service - Insights into the UK Consumer Mindset
In today’s global marketplace, understanding cultural nuances can make a significant difference in customer service.
Niko Verheulpen
Sep 2, 20243 min read
31 views
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Conflict Revolutions - The CSR's Role as Your Business's Mediators
Conflict Revolutions It often begins quietly. A complaint comes in—sometimes justified, sometimes emotionally charged, often a mix of...
Niko Verheulpen
Apr 24, 20243 min read
21 views
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Enhancing Retail Performance - The Impact of Strategic Training Timelines
Enhancing Retail Performanc
Niko Verheulpen
Feb 26, 20244 min read
33 views
0 comments
Powerful Strategies to Supercharge your Call Centre Teams’ Energy!
Powerful Strategies to Supercharge your Call Centre Teams’ Energy!
Niko Verheulpen
Feb 18, 20244 min read
17 views
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Timing Your Success - Coaching Knows No Bounds
For Freelance Coaches Ready to Regain Momentum You know how it feels: some weeks your diary is full, energy is high, and your clients are...
Niko Verheulpen
Jan 31, 20243 min read
16 views
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YES ATTITUDE - Does anyone know who this is?
YES ATTITUDE
Niko Verheulpen
Jan 31, 20242 min read
27 views
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The Paradox of Choice
The Paradox of Choice
Niko Verheulpen
Jan 31, 20243 min read
26 views
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(Secret) ingredients in Mastering the Art of Customer Service for Business Success
Master the Art of Customer Service
Niko Verheulpen
Nov 11, 20232 min read
23 views
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Maximise Your Sales Potential with Lean Six Sigma
Maximize Your Sales Potential with Lean Six Sigma
Staci Callender
Nov 11, 20233 min read
27 views
0 comments
Take a Break and Revive Your Sales Calls - 9 Actionable Tips in just 10 Minutes!
Reframing the B2B Outbound Call
9 Strategic Tips to Make Your Outreach Count
Niko Verheulpen
Nov 11, 20234 min read
33 views
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