When revenue numbers dip, many B2B SMEs instinctively turn their gaze towards the sales team. It’s understandable. Sales is measurable. Sales is visible. And in most businesses, it carries both the prestige and the pressure of performance. But what if that reflex is misdirected?

A growing trend in HR has quietly become the subject of hallway conversations: candidates progressing through full recruitment cycles—interview rounds, culture fit conversations, and even receiving a full contract—only to pull away at the final step. They “need time to reflect,” they say. Then they disappear. But not to ghost. They reappear in their current company—armed with the offer. Not to resign, but to renegotiate.

Organisations invest heavily in training and follow-up coaching, yet many still struggle to translate that investment into long-term behavioural change. The essential question for leaders is whether they are equipping people to sustain progress independently—especially when motivation dips or operational demands intensify.

Emotions do not simply vanish when circumstances change. They leave a trace that may remain long after the event that triggered them has passed. In organisational life, this residue quietly but persistently shapes how people interpret their environment and respond to others.

When the Dust Settles: Middle Management as the Fulcrum of M&A Success Familiar territory? The merger is announced. Emails circulate,...

The Selling Style Game: What Do You Pick Up? A sales narrative — and a challenge in perception This piece is more than just a story. It’s...

In the fragile and often turbulent terrain of change, nurturing desire requires something rare: a balance of psychological distance and relational depth.

When Coaching Encounters Autonomy: Navigating the Tensions of Growth, Resistance, and Safe Spaces Consider two coaching scenarios. In...

Beyond Performative Leadership: Reclaiming Responsibility in a System That Quietly Disempowers   1. Introduction: When Leadership Becomes...

From Classroom to Conference Room: What Gen Z Is Bringing — and Holding Back

How Size, Structure, and Training Shape Call Centre Outcomes Inbound Call centres vary widely in size, structure, and culture—but they...

It’s 8 a.m., and Emma, an experienced customer service representative, picks up the phone. The familiar voice of Mr. Johnson greets...

Self-Disclosure in Business: A Powerful Tool or a Hidden Risk?

How Selective Disclosure and Confirmation Bias Undermine Leadership and Empowerment.

What really happens when no one speaks their mind—and what leaders might be missing. The illusion of alignment In many workplaces, the...

Navigating Languishing - From Personal Reflection to Organisational Vision

Leading with Quiet Strength - The Power of Transparent Leadership

True Essence of Work-Life Balance

Why light-touch support can move managers—and their teams—closer to what matters.   Not all progress is dramatic. Sometimes, the biggest...

Building Psychological Safety at Work: Key Strategies