90- Day Sales Onboarding Plan
Course Overview
The first three months shape everything. They’re the period when new hires form habits, draw initial conclusions about your organisation, and either hit the ground running or hesitate.
Our 90-Day Onboarding Plan is designed to ensure that those early days are productive while relieving pressure on your existing team.
Whether you're onboarding sales representatives, customer experience staff, or hybrid roles, our approach helps new hires contribute more quickly, feel supported, and remain engaged. Additionally, since no two businesses—or new hires—are the same, our support is tailored to meet the individual needs of each. You choose the format, and we help you maximise the effectiveness of the first 90 days.
Support Levels
We offer three levels of support—all built around the same 90-day framework. The goal?
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To accelerate performance and retention without overwhelming your internal resources.
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Regardless of the option you choose, our focus remains the same: transforming early potential into long-term performance and utilising the 90-day ramp-up as a catalyst for success.
Whichever option you choose, our focus stays the same: turn early potential into long-term performance, and make the 90-day ramp-up a catalyst for success.
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1. Light Touch – Punctual, Targeted Check-ins
We serve as a sounding board and thinking partner for your new hire—intervening at key moments during the first three months. These brief sessions help them make sense of what they’re learning, reflect out loud, and translate information into action. This approach is ideal if you want to provide support without introducing additional processes.
2. Collaborative – Built Together with Management
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Here, we collaborate closely with you to co-design a structured onboarding path that balances operational realities with meaningful learning.
We help streamline the flow of information, reduce overwhelm, and ensure that check-ins between the new hire and manager are impactful, rather than merely routine. Support may include brief training sessions, feedback coaching, or pulse reviews throughout the 90-day period.
3. Full Ownership – Tailored, Hands-On Support
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We take a more active role in the onboarding process—managing coordination, training, and follow-up in partnership with you. This approach ensures seamless integration and lessens the burden on your internal team. From week one to week twelve, we sustain momentum through regular, customised interventions and progress reviews.
Key Focus Areas
Sales and Service Skills Development
Key Benefits
Protects Team Stability and Morale
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When onboarding is effective, new hires are retained, which reassures your existing team. This consistency reduces disruption, fosters trust in leadership decisions, and preserves your culture instead of placing it into repair mode.
Boosts Customer Confidence Through Continuity
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Customers notice turnover. Seamless onboarding helps new faces feel familiar more quickly, reinforcing your brand’s credibility and maintaining continuity in relationships—especially in sales and service roles.
Strengthens Hiring ROI and Reputation
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A failed hire isn’t just a cost—it’s a signal. High turnover early on can raise questions at the board level or erode confidence in the recruitment process. Effective onboarding protects your investment and your reputation.
Improves HR Credibility and Internal Alignment
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When new hires succeed, HR earns greater confidence from internal stakeholders. Effective onboarding minimises finger-pointing among teams and encourages smoother collaboration between managers and their teams.
Signals Organisational Maturity
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Consistent, well-supported induction tells a powerful story: this is a company that knows how to integrate and nurture talent. That message resonates with customers, employees, and candidates alike.
Us in Numbers
96%
Client Satisfaction
20+
Years of Experience